WhatsApp CRM and shared team inbox
iConnect
Controlled beta
One shared place for a team to handle WhatsApp customer conversations, keep contact records and follow deals through to a result.
A product by iConsultantsالعربية
iConnectOne workspace for the customer conversations your team runs on WhatsApp
Controlled beta
iConnect is a WhatsApp CRM and shared team inbox. It keeps conversations, contacts and deals in one place, with modules for field sales visits and AI-drafted support replies.
iConnect is in controlled beta. Request a demo to discuss access. What you see on these pages describes what the product is built to do.
What iConnect is
iConnect is a web application built by iConsultants for teams that sell and support over WhatsApp. It is built to give them a shared inbox, contact records, deal pipelines, template broadcasts and automations, in English or Arabic.
Two modules sit inside it. Field Sales is for teams that visit customers in person. The AI Support Agent drafts replies for a person to approve. Neither is a separate product: both run inside iConnect on the same login.
iConnect is in controlled beta. If it sounds useful, request a demo and we will show you where it stands today.
The iConnect products
Three pages, one application. Each one says plainly what it does and what it does not do yet.
Field sales visit management
iConnect Field Sales
Controlled betaModule inside iConnectPlan customer visits, let representatives run their day from a phone, and keep one history per customer for the manager and the representative.
AI-assisted customer support with suggested replies
iConnect AI Support Agent
Controlled betaModule inside iConnectDrafts a reply to a WhatsApp customer from your own approved knowledge, for a person on your team to review and send.
How the pieces fit
There is one application, one login and one set of permissions. The modules add to it; they do not replace it.
iConnect
WhatsApp CRM and shared team inbox
- Shared WhatsApp inbox
- Contacts
- Pipelines and deals
- Dashboard
- Broadcasts
- Automations and Flows (beta)
- Team and workspace settings
- English and Arabic, and a developer API
iConnect is the base
The shared WhatsApp inbox, contacts, pipelines, broadcasts, automations and the dashboard. Flows, for branching WhatsApp conversations, is included and labelled beta.
Field Sales adds the visit
Managers plan visits and representatives check in and out with GPS. Today's visits, verified visits and outstanding collections appear on the main iConnect dashboard, and visit events arrive in iConnect notifications.
The AI Support Agent adds a draft
Inside the shared inbox, the agent drafts a reply from your approved knowledge. A person approves every reply. When it should not answer, it hands the conversation to a person through the inbox's own assignment.
Good to know
We would rather you knew the current limits before a demo than after it.
- Controlled beta: request a demo to discuss access.
- WhatsApp is the only channel.
- The interface is in English and Arabic only. The Arabic interface has not yet been through a professional language review.
- Flows is labelled beta inside the product and is still being developed.
- Reporting is the dashboard and the summary cards inside each module. There is no separate reporting module.
- It is a web app that runs in the browser. There is no native mobile app.
Request a demo
Tell us a little about your team. We will reply to arrange a walkthrough of the controlled beta.
Controlled betaBuilt by iConsultants
iConnect is in controlled beta. Request a demo to discuss access. What you see on these pages describes what the product is built to do.